How long does delivery take?
All orders placed prior to our daily cut-off time (Mon-Fri) are dispatched the same day using a fully tracked 24 Hour Royal Mail shipping service.
Any orders placed after our cut-off time on Friday or over the weekend will be dispatched on the next working day.
Please bear in mind that we do not ship on Bank Holidays and therefore Bank Holidays are not classed as working days.
What should I do if my item arrives damaged?
Whilst we make every effort to package our products in such a way to prevent damage during shipping sometimes items can sadly arrive damaged.
If your order does arrive damaged, please get in touch with us to let us know. We will be able to issue a replacement OR a full refund depending on your preference.
To speed things up, we would appreciate it if you can send a photo of the damage when getting in touch with us so we can resolve the issue as quickly as possible.
I have made a mistake when ordering, can I amend the personalisation? (e.g. uploaded wrong image or provided wrong text).
Once you have placed your order the only way to amend your personalisation is to get in touch with us as soon as possible.
Due to the nature of our automated order processing system, we can not always guarantee that you will be able to change your personalisation once your order has been confirmed. However, if your order has not yet been sent to print we will be happy to accommodate any changes you require.
We recommend double checking the personalisation entered prior to placing your order in order to prevent disappointment.
Can I cancel my order?
Once you have placed your order the only way to cancel it is to get in touch with us as soon as possible.
Due to the nature of our automated order processing system, we can not always guarantee that you will be able to cancel your order once it has been confirmed. However, if your order has not yet been sent to print we will be happy to accommodate your cancellation request.
I have received my order but I'm not happy with how it came out, can I get a refund?
If the issue with the quality of the product was due to the quality of the image uploaded to us or incorrect text was provided when ordering we are not able to offer a replacement or refund as personalised items are excluded from distance selling regulations. For more information on this please visit the Which Website. You can also read more about our Artwork Guidelines here.
However, if you believe there to be an issue with your product due to a manufacturing or printing error, we will be more than happy to investigate this for you.
To speed things up, we would appreciate it if you can send a photo of the product in question when getting in touch with us so we can resolve the issue as quickly as possible.
I want to make a bulk order, do you offer discounts?
We are able to provide bulk discounts on some of our product range. If you require more information on this, please get in touch with us and we will be happy to discuss your requirements.
What payment methods do you accept?
We accept all the major credit and debit cards. We also accept both Apple and Google Pay at checkout.
We never store any payment information on our systems. We use Stripe, a secure third party payment processor, to take payments. Your payment information is only ever transferred over secure connections.
